Frequently Asked Questions
Everything you need to know about our heritage wool and outdoor apparel.
What is the best way to care for my Swanndri wool garment?
To preserve the natural properties of our wool, we recommend hand washing in cold water with a wool-specific detergent. Always dry flat in the shade and avoid tumble drying or dry cleaning unless specified on the care label.
How long does shipping take within New Zealand and internationally?
Domestic orders typically arrive within 3-5 business days. International shipping times vary by location but generally take between 7-14 business days depending on customs processing.
What is your return policy for online purchases?
We offer a 30-day return policy for any unworn items in their original condition with tags attached. You can choose between a full refund to your original payment method or an exchange for a different size or style.
How do I know which size to order?
Our garments are often designed with a generous fit to allow for layering. We highly recommend checking the specific size guide located on each product page to compare your body measurements with our garment dimensions.
Are Swanndri products covered by a warranty?
Yes, we take pride in our craftsmanship. All Swanndri products are covered by a 12-month warranty against manufacturing defects in materials and workmanship.
Do you offer eco-friendly packaging?
We are committed to sustainability. Most of our orders are shipped using compostable or recyclable packaging to minimize our environmental footprint while protecting your gear during transit.